Deleting Information in BCM

Posted by Kirby Turner on September 22, 2004

Users of Microsoft Business Contact Manager for Outlook 2003 should be careful when deleting accounts. All business contacts linked to the account will be deleted when you delete the account. And there is no warning message when deleting an account. Simply highlight the account and press the delete key and your account and linked contacts are gone.

From the menu bar, you can go to Business Tools | Others | Delete Items to see the delete account. However the deleted contacts will not appear in the list. The Delete Items feature seems like a nice idea but not really a useful. Besides, there is no “undelete” feature.

I highly recommend making a backup of your data prior to deleting any information in Business Contact Manager. To make a backup go to File | Business Database | Backup on the Outlook menu bar and follow the instructions for making a local backup.

Also, if you need to delete an account but want to keep the contacts, unlink the contacts from the account prior to deleting the account. To unlink a contact, you must go to the business contact detail screen, click the “…” button for the account name, and click the “Clear Selection” button in the pop-up window.

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