Developers do matter at CodeGear

Earlier today I made a rant posting about how my Delphi 2007 order had been cancelled. It is my opinion that Digital River is the source of the problem, although some blame has to be put on CodeGear for using Digital River.

That said, I am amazed at the response I have received from CodeGear. I sent an email sharing my story to key individuals at CodeGear. The purpose of my email was to let them know about the issues I am having and the mess that is getting messier with Digital River. I wasn't expecting any action from CodeGear because ultimately the order was messed up by Digital River and their enability to process requests in sequential order.

Soon after sending my story to CodeGear I got a couple of email responses including responses from Nick Hodge and Michael Swindell. I even received a phone call. Wow! Talk about customer service. This sort of action would never happen if the Developer Tools Group remained as Borland.

CodeGear is helping as much as they to resolve this mess, and I for one am very impressed. Now if only Digital River shared the same passion and devotion this mess would already be cleaned up.

It's cheesy to say, but developers really DO matter at CodeGear.

posted by Kirby | 19-Mar-2007 1:57 PM | comments (4)

Thanks Kirby --

And please let us know if things don't get resolved to your satisfaction.

Nick Hodges

posted by Nick Hhodges | March 19 11:51 AM

Thanks Nick.

posted by Kirby Turner | March 19 11:54 AM

We really appreciate you helping us identify and work through this issue.

posted by BTS | March 19 11:58 AM

Kirby,
I am glad you got this worked out.
Your experience is giving me a better impression of CodeGear, as they really seem to be taking steps to make the customer experience better. That's nice to know as I am now considering upgrading from Delphi 2006 either with this release or the next one.
Mike

posted by Mike | March 19 12:23 PM

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